WHAT SIZE SHOULD I ORDER?
This is a very common question that we have received several times, and we would like to help out. It is pretty straight forward and under most circumstances, it is just the length and diameter that you measure on your silencer. All of our covers are custom made to the dimensions you give us. If you have any questions, feel free to contact us. With all of our covers and their strap systems, there is a large window where some error is allowed, but for the best possible fit, please give the actual measurements.
IF YOU HAVE ANY QUESTIONS REGARDING THE SIZING, PLEASE READ THIS PAGE: COVER SIZING.
SHIPPING
We provide a reasonable rate for international shipping and the cost is calculated at checkout. Please keep in mind that all of your items are custom made the way you want. This means that it can take up to a 7 business days to make and ship your order. We try hard to ship out your items as soon as possible though. After your order does ship, you will get an email with the tracking information. Please be patient as to keep shipping cost low we use Postal Services and it may take up to two weeks before you will receive your order.
Please note we do no ship to USA for US customers please visit www.coletac.com. All orders made at coletac.eu with US shipping address will be canceled and refunded.
VAT FREE ORDERS.
For European Union VAT free orders please contact us at info@coletac.eu BEFORE YOU MAKE A PAYMENT .
Please include valid VAT number and your company details.
In case you made an order and forgot to contact us -We will refund VAT but online payment and accountant fee will be deducted .
RETURNS & REFUNDS
Thanks for shopping at www.coletac.eu
We stand by all of our products. This is why we warranty them for one year after shipment against material and workmanship defects. Our products are meant to be in rough environments and have been tested in most. If something fails, we want to know and make it right. Through our testing, we also know what the limitations are. With regards to the suppressor covers, they are designed for long range shooting at moderate firing tempos. They are not meant to withstand rapid firing from semi-auto firearms. We will not replace a cover that has been melted.
If you are not entirely satisfied with your purchase, we're here to help. Returns You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, contact us.
CHANGING AN ORDER
Once the order has been placed, it goes into our queue.If you want to change your order, please contact us as soon as possible. Once your order goes into production, it cannot be changed since it is being built custom to your needs.
DEALER PRICING
If you are a dealer and would like to order our items, we do offer a discount to active dealers. Please email us with a copy of your business license.
CUSTOM DESIGN
We offer a wide variety of customizing services. If you are looking for a specific change to our product we would be glad to try and accommodate. Our selection of colors is much larger than what we could possibly list on our website. If you need a custom color or camo pattern, we probably can get it. We can also personalize your items with heat transfer vinyl applications. Since these services can vary in scope, please contact us for a custom quote. Thank you and we look forward to serving you.
MILITARY-LAW ENFORCEMENT-GOVERNMENT SALES
To place an order with discount, please email info@coletac.eu
Cole-TAC is proud to support all agencies and provides the best customer service possible at competitive pricing. All of our 100% made in the EU, gear can be shipped worldwide no matter where your mission takes you. Please contact us right away to see how we can help you.
